How To Provide Standard Services

How To Provide Standard Services

Setting service standards is an approach commonly used to create consistent levels of service performance and enhance customer experience. Yet this practice is often disappointing, and at times even counter-productive. Why?
Performance and process standards can be useful for compliance and short-term training, but they do not generate the understanding or appetite for long-term improvements in customer experience.

Facts About Standard Service

Rigorous use of standards may ensure adherence to precise processes, but will ignore what customers really value. Process standards can also quickly become outdated as systems and technology evolve, and are thus often merely tolerated, or ignored.
In some cases, process standards can make the customer experience worse, by driving staff to robotically deliver a uniform baseline experience while ignoring unique opportunities to delight individual customers.
The core problem lies in not recognizing that there are two types of service standards, each with their own purpose and value. Rather than leveraging each type uniquely, companies often confuse the two, or fail to create one or the other. The good thing is that, if you want to know more about providing standard service, you can check web hosting offshore

Types of Standard Service

Standards of service process: These standards can be created and deployed at a transactional level by identifying vital transactions on the customer journey and creating specific expectations for team or system performance. These standards have a “do this” format and may be clearly expressed in checklists, scripts or metrics that ensure consistent service process and performance.
Standards of customer experience: Customer experience service standards transcend specific transactions and focus attention on the overall customer experience. These standards are more inspirational by nature and call forth the positive emotions we all experience when our customers are being well-served. It also provokes staff members to look beyond routines and find ways to create unique, delightful, and even extraordinary experiences. Focusing on standards for positive customer experience can encourage, enable, and empower team members to “Unleash the Unbelievable!”

Similar articles

How does BOTNATION AI make it easy to customize chatbots to meet specific business needs ?

How does BOTNATION AI make it easy to customize chatbots to meet specific business needs ?

Personalization of chatbots is essential to create unique customer experiences adapted to the specific needs of each company. BOTNATION AI offers a powerful solution to facilitate chatbot customization, allowing businesses to easily configure and tune their chatbots according to their goals and preferences. This article explores in detail how BOTNATION AI facilitates the customization of chatbots, ensuring that they respond precisely and efficiently to the specific needs of each company. Intuitive creation and configuration interface The intuitive interface for creating and configuring BOTNATION AI is a major asset in facilitating the customization of chatbots. The platform offers a user-friendly and easy-to-use interface, allowing users to create and configure their chatbots without...
Apple’s January sales reach $120 billion despite the COVID-19 pandemic

Apple’s January sales reach $120 billion despite the COVID-19 pandemic

Big tech has been having it good despite the coronavirus pandemic. Apple and Facebook have witnessed a surge in profits in recent times.  Apple sales pass $100 billion landmark  Apple has reached another milestone as individuals seem to be in love with these big tech products at the beginning of the year. Sales recorded from November 2020 through January 2021 have increased to about 22% as against 2019 prices.  These rewards are expected as different lockdown protocols have pushed most people online and buying more gadgets. Apple now accounts for more than 1.7 billion active gadgets worldwide with over a billion iPhone devices. Apple’s new iPhone 12 model has enjoyed huge patronage which tech experts say many apple enthusiasts who could afford it switched to. Apple responded that sales...